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Cass County Government Building 200 Court Park Logansport, IN 46947

When Calling 9-1-1...

Stay calm. Don't get excited. Take a deep breath to relax. Remain as calm as possible so that the 9-1-1 operator will be able to get the information quickly and accurately.

Tell the person who answers the phone what is wrong like this:

  • "My house is on fire."
  • "My daddy is hurt really bad--he can't move."
  • "I hear a noise outside my back door and see a shadow through the window.
  • "A strange man told me to get in his car and I ran away."

Tell them the exact address that the emergency is at... remember to give the full address and even your apartment number, if you live in an apartment.

Tell them the phone number and address that you are calling from. Tell them your name.

Do not hang up until the 9-1-1 dispatcher at the 9-1-1 center tells you that you should. They need to ask you questions to help the police officers, fire fighters, and paramedics find you as fast as they can.

An emergency is when immediate police, fire department or medical assistance is necessary to protect life or property. The emergency 9-1-1 line should not be used for non-emergencies. For non-emergency matters, please call the office of each respective agency.

Remember:

  • listen
  • stay calm
  • speak clearly
  • don't hang up until instructed to

Teach your child about 9-1-1. Make sure they know their address and phone number. PLEASE do not refer to the number as 9-11 (nine-eleven), because this may confuse them. Assure them that dialing
9-1-1 is an important call and to not be scared.

If you have questions about 9-1-1, please contact our director...

Lori Forrer

574.753.7887
e911@co.cass.in.us

Calling 9-1-1

How do I tell the 9-1-1 operator what the emergency is?
Tell the person who answers the phone what is wrong like this:

  • "My house is on fire."
  • "My daddy is hurt really bad--he can't move."
  • "I hear a noise outside my back door and see a shadow through the window.
  • "A strange man told me to get in his car and I ran away."
What other Information will I need to provide to the 9-1-1 operator?
  1. Tell them the exact address that the emergency is at... remember to give the full address and even your apartment number, if you live in an apartment.
  2. Tell them the phone number and address that you are calling from
  3. Tell them your name.
When should I hang up?
Do not hang up until the 9-1-1 dispatcher at the 9-1-1 center tells you that you should. They need to ask you questions to help the police officers, fire fighters, and paramedics find you as fast as they can.
What is considered an emergency where I should call 9-1-1
An emergency is when immediate police, fire department or medical assistance is necessary to protect life or property. The emergency 9-1-1 line should not be used for non-emergencies. For non-emergency matters, please call the office of each respective agency.
Any tips to remember when calling 9-1-1?
Yes, you should remember to:

  • listen
  • stay calm
  • speak clearly
  • don't hang up until instructed to
Should I teach my children on how to call 9-1-1?
Yes you should teach your child about 9-1-1....

Make sure they know their address and phone number.

PLEASE do not refer to the number as 9-11 (nine-eleven), because this may confuse them.

Assure them that dialing 9-1-1 is an important call and to not be scared.

Emergency Reporting with a Cellular Phone

Can I call 9-1-1 on my cellular phone?
Yes, the cellular phone is a wonderful tool for 9-1-1, if used properly
What information should I be prepared to share when calling 9-1-1?
In every instance, the dispatcher will ask:
  • the caller’s name
  • mobile phone number
  • and/or home or work number in case more information is needed.
IMPORTANT: A caller should stay on the phone until the dispatcher says he or she has enough information to be able to send help. This information will include:
  • The location of the emergency (road number, closest street or off-ramp, other identifiers, direction of travel, or any distinguishing landmarks)
  • the nature of the emergency (crash, reckless or intoxicated driver, medical emergency, traffic hazard, fire or crime in progress, etc.)
Should I risk my own safety to get details on the emergency I'm calling about or provide assistance to those in danger?
Cellular callers should never risk their own safety.

Calling for trained, professional help is the best approach, although in an immediate life-threatening situation it may be appropriate to take rescue action provided the “rescuer” is not endangered.
Can I call 9-1-1 while driving away from the location of the emergency?
We strongly advise against this for multiple reasons. Chief among them being that It is practically impossible to provide accurate information and drive at the same time. When witnessing an emergency while driving, we insist that you:
  1. Pull over, turn on your hazard lights, and stop
  2. Please don’t call several miles away from the emergency.
  3. It is important to remain calm and provide as much information as possible
  4. Pay attention to the road numbers and know where you are
  5. Program the 7-digit phone number 722-6060 into your phone for non-life threatening calls
It’s very scary to get involved sometimes; however, you would want someone to be involved if it were your loved one. Make the call, stay on the line, and never risk your own safety.
Whats the difference between calling 9-1-1 on a cellular device as opposed to a landline?
The emergency 9-1-1 system does operate differently on cellular devices as opposed to landlines. You must understand the risks of relying on a wireless phone when calling for help:
  • Your cellphone may or may not provide location data to emergency management
  • You may be in an area with spotty service.
  • Always make sure your battery is fully charged, or have a vehicle adaptor available when traveling.
  • Remember that weather can play a factor with your cell coverage when there is icing on towers.
What questions should I ask before buying a cellular phone?
  1. "Does this model phone provide the latest E911 technology?"
  2. "Will this phone provide location-identifying technology?"
  3. (if not) "When will the carrier begin offering this technology and service?"
  4. "How can I avoid accidentally dialing 911?"

Calling 911 with VoIP Devices

What is VoIP?
VoIP means Voice over Internet Protocol. VoIP allows you to make telephone calls over a data network like the Internet. VoIP converts the voice signal from your telephone into a digital signal that travels over the Internet then converts it back at the other end so you can speak to anyone with a regular phone number. When placing a VoIP call using a phone with an adapter, you'll hear a dial tone and dial just as you always have. VoIP may also allow you to make a call directly from a computer using a conventional telephone or a microphone.
What are the rules and regulations governing VoIP Emergency Number Systems?
The FCC has ruled that interconnected VoIP providers must:
  • deliver all 9-1-1 calls to the local emergency call center
  • deliver the customer’s callback number and location information where the emergency call center is capable of receiving it
  • inform their customers of the capabilities and limitations of their VoIP 9-1-1 service.

The ability to access emergency services by dialing 9-1-1 is a vital component of public safety and emergency preparedness. Recent reports of consumers’ inability to access life-saving emergency services while using Voice over Internet Protocol (VoIP) services have highlighted a critical public safety gap. The Federal Communications Commission (FCC) has taken steps to close this gap by imposing Enhanced 9-1-1 (E9-1-1) obligations on providers of “interconnected” VoIP services, i.e., VoIP services that allow users generally to receive calls from and terminate calls to the public switched telephone network (PSTN), including wireless phone networks. E9-1-1 systems automatically provide a 9-1-1 caller’s callback number and, in most cases, location information to emergency service personnel.
What are the disadvantages of VoIP
If you're considering replacing your traditional telephone service with VoIP, there are some possible differences:
  • some VoIP services don't work during power outages and the service provider may not offer backup power
What are some Public Safety challenges of VoIP Services?
Traditional phone services have generally associated a particular phone number with a fixed address. Portable interconnected VoIP services enable consumers to take their home or business phone service almost anywhere. Because certain interconnected VoIP services can be used from virtually any broadband connection, the location of the caller cannot automatically be determined.

This portability raises a number of challenges for the emergency services community. The FCC has recently taken action to make sure that emergency calls from these VoIP services will get through to the appropriate public safety authorities, but there are certain things that consumers need to be aware of.

When you call 9-1-1 from a traditional telephone, the call in most cases is sent to emergency service providers who are responsible for helping people in a particular geographic area or community. These emergency service providers often can automatically identify your location and direct the closest emergency personnel to that location. They also often can automatically identify your telephone number so that they can call you back if you are disconnected.
What are some examples of problems associated with VoIP and 911 Services?
These are consumer complaints when attempting to access 911 Services through VoIP devices:

  • VoIP service simply did not connect to 9-1-1
  • VoIP service rang to the administrative line of the public safety answering point (PSAP), which is not often staffed after hours, and is usually not staffed by trained 9-1-1 operators
  • VoIP service rang to the correct line of the PSAP but did not automatically include the consumer’s/customer’s phone number and/or location information
  • customer must provide certain information (such as location information) in order for the VoIP provider to set up 9-1-1 service, but failed to do so (some customers claimed that 9-1-1 warnings were hidden in pages of terms and conditions)
  • customer moved VoIP service (phone number can be used anywhere the customer has a broadband connection)
  • VoIP service did not work during a power outage
  • VoIP service did not work when the broadband connection (cable modem or DSL) went down or was congested
Where do VoIP call route to when they come in at Cass County?
The 7-digit administrative lines.