Cass County E9-1-1 Dispatchers answer citizen calls for service, both emergency and non-emergency, and dispatch police officers, firefighters and equipment to handle any type of situation, dispatchers provide the vital first-link between citizens and the county’s resources. Their performance directly contributes to the safety and well being of ALL Public Safety agencies and the Cass County residents.
Public Safety Dispatchers perform communications duties for the following:
- Cass County Sheriff’s Dept.
- Royal Center Police
- Walton Police Dept.
- Galveston Police Dept.
- Logansport Police Dept.
- Logansport Fire & 1st Responders
- Royal Center Fire & 1st Responders
- Lucerne Fire & 1st Responders
- Twelve Mile Fire & 1st Responders
- Clymers Fire & 1st Responders
- Onward Fire
- Galveston Fire & 1st Responders
- New Waverly Fire & 1st Responders
- Georgetown Fire & 1st Responders
- Walton Fire & 1st Responders
- Young America Fire & 1st Responders
- Burnettsville Fire & 1st Responders
- Emergency Management Agency
- Cass County Medics
- Galveston EMS
- St. Joe EMS
The Cass County E9-1-1 Center receives all administrative incoming calls for service.
9-1-1 landline emergency calls, all cell phone calls come into the county first before being transferred, digital voice and VoIP calls also come into the center.
The center enters and validates hundreds of warrants on a daily and monthly basis.
Enhanced 9-1-1 FAQ
What is 9-1-1?
Nine-one-one is the number to call to get help in a police, fire or medical emergency. A 9-1-1 call is transmitted over dedicated phone lines to the emergency agency (police, fire, sheriff) assigned to the city or area you are calling from. Trained dispatchers then send emergency help as needed.
A nine-one-one call will automatically connect you to a trained professional who will answer your call, ask you to describe your emergency situation and route the necessary emergency personnel to your location to assist you.
When do I use 9-1-1?
911 is a reporting number. Call 911 to report an incident that you believe requires the response or intervention of a law enforcement officer, firefighter or emergency medical service. The professionals answering the 911 call will determine which agencies or units should respond and how quickly they need to reach the scene of the incident.
Call 9-1-1 when:
- a person is hurt or injured
- a crime has been or is being committed
- a motor vehicle accident occurs
- any situation involving a fire
- any serious situation
How does enhanced 9-1-1 WORK?
Special computers and monitors display the location and phone number where the 911 call originated. A typical 911 display will give the phone number of the caller, the address – apartment or lot number, and the name of the telephone service subscriber.
How does a 9-1-1 call get to the right place?
Telephone computers are set up to identify the location where the 911 call originated and automatically route it to the correct 911 center for the geographic location. In Cass County, a 911 call from anywhere in the county will go to the Cass Communications Center.
What about 9-1-1 calls from businesses?
911 works the same way from businesses; however, if the business has a private switchboard (PBX), the call may originate from one of several different buildings or floors. An example of this would be a hospital. The information displayed on the 911 screen will show the location of the switchboard. The 911 dispatcher will ask the caller for specific location information, such as which building or floor and room.
What if I need to call 9-1-1 when I'm away from home?
You can call 911 from a pay phone. It is a free call. The address information from the pay phone is provided on the 911 display screen.
Can I use my cellular phone to call 9-1-1?
Cellular phones can call 911 as a free call. Cass county E9-1-1 Communications Center is capable of receiving both Phase 1 and Phase 2 cellular 911 calls, depending on the capabilities of the cellular phone carrier. Phase 1 calls display the tower location and the cell phone number. Phase 2 calls display the cell phone number and the latitude and longitude of the caller within 300 meters, depending on which cell phone carrier you have. Verizon, Nextel, Sprint PCS, and US Cellular all use a GPS chip, which is accurate within 25 meters. Centennial and T-Mobile use a triangulation chip, which is accurate within 300 meters. Check with your cell phone carrier to verify if your phone has the capabilities of delivery the 911 location. All cellular 911 calls in Cass County are answered by the Cass County E9-1-1 Communications Center.
Who pays for 9-1-1?
The State of Indiana permits each county to collect a user fee on the telephone bills of the telephone service customers within the county. A user fee is also collected on cellular phones. The revenues from the 911 user fee may be used only to pay the cost of the 911 system, telephone equipment, computer and location database charges, other required equipment, salaries, and administrative expenses and limited other expenses.
Is there a penalty for abuse of 9-1-1?
YES! The Indiana Code states that it is a Class B misdemeanor if a person commits false informing. False informing, according to IC 35-44-2-2(c), is defined as: “A person who gives a false report of the commission of a crime or gives false information in the official investigation of the commission of a crime, knowing the report or information to be false; gives a false alarm of a fire to the fire department of a governmental entity, knowing the alarm to be false; makes a false request for ambulance service to an ambulance service provider, knowing the request to be false.”
What can I do to make 9-1-1 work better?
- Don’t use 911 to play games.
- False 911 calls tie up the lines and could prevent a genuine emergency call from getting through.
- Don’t call for situations that are not time sensitive or which do not require the response of police, fire, or emergency medical services.
- Don’t call 911 to report inconveniences such as no electricity or plumbing problems or to ask for weather reports or other information. Use the administrative line: 574-722-6060
- Post your house number clearly so emergency responders can find you quickly.
- Update your personal information.
Special 9-1-1 Tips for Senior Citizens
Don't be afraid to call 9-1-1
- Stay calm and state your emergency, the dispatcher will verify your information.
- If you call 9-1-1 by mistake, DON'T hang up. Just tell the dispatcher that there is no emergency and it was a mistake dial.
- Invest in a touch tone phone with large numbers. Put a 9-1-1 reminder near the phone.
- Dialing “0” will not always connect you with an operator nearby. It may connect you with an operator many hundreds of miles away. Always dial 9-1-1 for local police, fire, or medical emergency assistance.
- The 9-1-1 system allows the dispatcher to “know” where you are calling from even if you cannot speak. For instance, if you are experiencing a stroke or there is an intruder in your home and you cannot speak, just dial 9-1-1 and leave the phone off the hook. Do not hang up.
- Keep your medical history taped to the refrigerator in an envelope clearly marked with 9-1-1 information. Have your 9-1-1 information updated whenever something changes.
Rural House Numbering System for 9-1-1
Rural house numbering utilizes the existing county road numbering system to create a grid system that assigns all residences that were on rural routes a number that precisely locates the position of the residence relative to N/S and E/W meridian lines.
- The N/S and E/W meridian lines intersect at the approximate center of the county, portions of which are State Road 17 and High St. (Division Rd.)
- Residence on N/S roads will be given ascending numbers depending on how far away from the E/W meridian line they are located.
- Residences on E/W roads will be given ascending numbers depending on how far away from N/S meridian lines they are located.
- Residence under 1 mile away from meridian will be assigned 3 digit numbers.
- Residence 1-9 miles away from meridian will have 4-digit numbers.
- Residence 10 miles and over from meridian will have 5 digit numbers.
- The first 4 digit numbers, and the first 2 digit of the 5 digit numbers will be the number of whole miles beyond meridian the residence is located.
- Even numbers will be located on the right side of the road as on travels away from and perpendicular of a meridian line. Conversely, odd numbers will be on the left.
For example: 13697 S. Co. Rd. 800E would be located 13.697 miles south of the E/W meridian line on C.R. 800E on the left (east) side as you travel from the meridian line.
Private roads (a 2 lane or more residences) were numbered wherever practical.
For example: The E/W lane off St. Rd. 17 directly across from the drive inn theater will be numbered PR 130 that’s 1.3 miles north of the E/W Meridian. One residence is located .175 miles E. of the N/S meridian line so the address will be 175E PR 130N.
Private Road signs will be white with green letters to indicate they are not county maintained roads.
Updating your E911 Information
When you call 9-1-1 in an emergency your telephone number, address, and any special conditions or instructions you provide are automatically displayed. To help E9-1-1 serve you better there needs to be verification from time to time. This review and verification process is currently in progress and your help is needed to ensure ALL information is correct. This is for landline phones, NOT wireless (cell) phones.
You can fill out the form here