When Calling 9-1-1...
Stay calm. Don't get excited. Take a deep breath to relax. Remain as calm as possible so that the 9-1-1 operator will be able to get the information quickly and accurately.
Tell the person who answers the phone what is wrong like this:
- "My house is on fire."
- "My daddy is hurt really bad--he can't move."
- "I hear a noise outside my back door and see a shadow through the window.
- "A strange man told me to get in his car and I ran away."
Tell them the exact address that the emergency is at... remember to give the full address and even your apartment number, if you live in an apartment.
Tell them the phone number and address that you are calling from. Tell them your name.
Do not hang up until the 9-1-1 dispatcher at the 9-1-1 center tells you that you should. They need to ask you questions to help the police officers, fire fighters, and paramedics find you as fast as they can.
An emergency is when immediate police, fire department or medical assistance is necessary to protect life or property. The emergency 9-1-1 line should not be used for non-emergencies. For non-emergency matters, please call the office of each respective agency.
- stay calm
- speak clearly
- don't hang up until instructed to
Teach your child about 9-1-1. Make sure they know their address and phone number. PLEASE do not refer to the number as 9-11 (nine-eleven), because this may confuse them. Assure them that dialing
9-1-1 is an important call and to not be scared.
If you have questions about 9-1-1, please contact our director...